Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at info@ling-ame.com.

If your return is accepted, we will provide you with the return address and detailed instructions on how to send your package back to us. Items sent back to us without prior approval will not be accepted.

You can always contact us for any return questions at info@ling-ame.com.

Shipping Costs for Returns

Return shipping costs will depend on the reason for the return.
If the return is due to a product defect, damage, or quality issue caused by us, we will cover the return shipping cost.
However, if the return is for other reasons (such as a change of mind, wrong size, or personal preference), the customer will be responsible for the return shipping fee.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Custom or personalized products

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us at info@ling-ame.com before initiating a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@ling-ame.com.